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Front Desk / Reservations specialist -Hospitality

od Frontdesk Anywhere u Beograd

Frontdesk Anywhere is an award-winning cloud-based property management system for independent
hotels and management groups. The company gathers together hotel industry veterans and technology experts offering a platform to hoteliers that that streamlines operations, increases revenue, enhances the guest experience and helps them achieve more, better, & faster. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves customers in more than 45 countries.

The position:
We aim to develop the right candidate to assist and train clients in all aspects of using Frontdesk

  • Providing online chat and phone support to clients
  • Delivering online training sessions to individual customers
  • Providing post-sales technical support
  • Ongoing technical account management to your assigned accounts
  • Onboarding of new customers and helping ensure all training sessions are completed in a timely

Primary Responsibilities:

  • Provide efficient and prompt customer follow-up on unresolved issues
  • Coordinate efforts with other support teams when necessary
  • Educate customers on Frontdesk Anywhere products and training resources available
  • Identify and communicate critical issues quickly and escalate to appropriate points of contact
  • Keep up-to-date with frequently changing processes and procedures
  • Perform other duties as assigned
  • Work closely and provide industry knowledge and assistance to the software development team

Key Skills and Qualifications:

  • 2 + years in hospitality working on Reservation and/or Front Desk using sophisticated PMS
  • hospitality software and full knowledge of the hospitality industry
  • Customer support or account management experience, preferably in the hotel or travel Industry
  • A personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues
  • High level of proficiency in English – both written and spoken
  • Experience working with online tools and applications
  • Customer facing experience through live phone and email contact
  • Skills in presenting and demonstrating software
  • Ability to multi-task and quickly change directions based on the priority of issues at hand
  • Strong technology background using web-based software systems

Bonus Points:

  • Customer support or account management experience, preferably in the hotel or travel Industry
  • Should be proficient with Customer Relationship Management and Customer Service Software
    basics and concepts
  • Experience in testing applications and providing feedback
  • Not be afraid of picking up the phone and calling customers

How to apply:
Please send your most updated resume and cover letter along with any other documentation that you
may find suitable to

Objavljen od 09 Jan Pogledano 1201 puta
Objavljen od 09 Jan Pogledano 1201 puta
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